Shipping information Uk

For PC Systems and Laptops delivery starts at 13.95 for one system and increases slightly if ordering more than 1 system.

If you wish to order more than 5 systems please contact us for a quote.

For smaller items such as peripherals and components, shipping prices starts at £3.95 and will be delivered by Royal Mail.

Typcially orders will arrive within 3-5 working days, however please allow up to 7 working days for delivery.
Upgrades to systems may take up to 7 working days to arrive.

We will send you an email once the order has been dispatched and advise you on an estimated delivery date.

Smaller items are usually shipped by Royal Mail and arrive within 3 working days.

Shipping information Europe

£25.00 for PC Systems and Laptops, however if ordering more than 1 unit there maybe a surcharge.

Delivery is available to many European countries, including Ireland, Germany, France, Spain and Italy.

Typcially orders shipped to Europe will arrive within 4-10 working days

Returns & Warranty information

All of our refurbished computers and laptops undertake a detailed and thorough reconditioning process. We run extensive hardware diagnostic tests to ensure all the components are fully functional. Hard drives are securely wiped to the highest levels. (MOD Standards) and any components showing signs of wear or stress are replaced. Some computers/laptops may have slight marks and scratches on their cases but these will be cosmetic only. Monitors may have slight pressure marks on the screens which are barely noticable under normal use. We pride ourselves on only selling the highest quality refurbished products.

Refurbished Desktops and Laptops computers come with a 3 month RTB hardware warranty (unless otherwise stated). Warranty does not cover software related incidents through user error, such as tampering with software settings, Virus/Spyware
infections etc. Batteries on refurbished laptops are treated as consumable items and are not covered under the warranty. We do not accept returns on the basis of a battery not holding a charge.

Warranty & Returns Proceedure 

1. You must first obtain a returns reference number by emailing info@compu-zone.co.uk.  Goods returned without a valid returns number will be rejected.
   
   
2. Return to Base warranty warrants the PC system to the end user, against defects in materials and workmanship, which begins on the date of purchase by the customer.
   
   
3. Under a return to base warranty the end user is responsible for the cost of shipping the machine to us, and the packaging of the machine.  We are not liable if the machine is improperly packed resulting in damage during transit.  Please retain all the packaging together with any additional enclosures, manuals, software, as this will assist in returning the product in the correct packaging.
4. The warranty covers the hardware, and we will rectify the fault within a reasonable amount of time from the point it is agreed the machine has a hardware fault with our Technical Support team.  Consumables such as batteries, ink, blank discs are not covered under this warranty neither is your PC monitor.
   
   
5. The Return to Base warranty covers only those defects which arise as a result of normal use of product, and do not apply to any: Improper & inadequate maintenance or modification.  Repairs carried out by non-authorised persons.  Damage caused by lack of ESD protection.  Software, interfacing, media, parts, or supplies not provided or supported by Compu-Zone.co.uk.  Operation outside the product specifications.  Physical damage, accidental damage, neglect, or user abuse.  Normal wear and tear.  Consumables i.e. batteries, ink cartridges, CD media, viruses or malicious software.
   
   
6. If there is no fault found or the problem has been caused by third party software, Viruses, Malware, user error or physical damage and any of the reasons stated in section 5, a no fault found charge may be applied, you will be emailed and phoned to confirm this charge within 7 days of the item being tested, you will also be charged return carriage for return of your goods.
   
   
7. Software purchased separately will be supported by the manufacturer of that software and not under this warranty.
   
   
8. We will support and re install software that we have provided pre-installed on the system, we will not support third party software and re-installation of third party software will be chargeable.
   
   
9. No refunds or compensation are possible due to system failure, loss of data, loss of business, repairs or delays in repairs.
   
   
10. The warranty applies to the original owner of the PC system and is non transferable.
    
    
11. We reserve the right to repair or replace any faulty components.  Faulty goods may be replaced with factory-refurbished products.
    
    
12. The warranty is void if, there is any attempt made to repair the system by a non-authorised third party, or if the system is inadequately or improperly maintained or modified or if there are any outstanding charges.  If the end user wants to upgrade please contact the Technical Support department prior to upgrading for authorisation to break any warranty seals.
    
    
13. All repairs and replacements will carry a 90 days warranty or the original warranty balance, which ever is greater.
    
    
14. We reserve the right to replace discontinued products that are still under warranty with the nearest equivalent specification product.
    
    
15. Your warranty covers parts and labour from the date of purchase until expiry of the warranty, the length of your warranty is available on the product information page.  We recommend that you print this document and the product that you have ordered, you should also print a copy of your receipt and keep this together as we may ask you to provide this information for a warranty return.
    
    
16. This document is not proof of purchase or proof of warranty, proof of purchase (ie. Your Invoice) can be printed via the My Account section of our website.

Goods damaged in transit must be reported within 24 hours and we may ask for photographic evidence Missing or incomplete items/upgrades must be reported to us within 24 hours of receipt of the goods

Distance Selling Regulations

In accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.

Should you cancel your purchase with this 7 day 'cooling off' period (7 Days from the day of delivery), we will refund your payment in full. If you paid by credit or debit card from this website, your refund will be made directly to your credit or debit card within 30 days of your cancellation. If you paid by any other means, your refund will be made by cheque which will be posted to you within 30 days of your cancellation. There will be no charges for cancellation within this 7 day cooling off period.

All costs for returning the goods are to be met by the customer, we cannot accept liability for returned goods lost or damaged during transit. You are asked to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier and insure the consignment to cover its value. Proof of postage will not be accepted as proof of delivery. Please remember to enclose your name and address, and a copy of your purchase receipt.

Please Note: Systems where software is pre-installed are exempt from the 7 Day Cooling Off Period