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Delivery Information

Important Information Company Warehouse relocation will delay orders
(effective from 17th August 2017)

Please note that due to a company warehouse relocation, orders will not be processed until 31st August 2017.


Delivery Prices

Delivery Information United Kingdom
Free Delivery (UK Mainland) £0.00
up to 7 Working Days (Includes Isle of Wight)
Standard Delivery from £4.95
2 - 3 Working Days (Includes Isle of Wight)
Next Day Delivery from £9.95
Please order before 12PM, Only available on selected products
Highlands & Islands £13.95
4 - 7 Working Days
Delivery Information  Europe (Zone 1)
Republic of Ireland £14.95
4 - 8 Working Days
Germany £14.95
4 - 8 Working Days
France £14.95
4 - 8 Working Days
Netherlands £14.95
4 - 8 Working Days
Belgium £14.95
4 - 8 Working Days
Luxembourg £14.95
4 - 8 Working Days
Delivery Information Europe (Zone 2)
Austria £15.95
5 - 9 Working Days
Denmark £15.95
5 - 9 Working Days
Switzerland £15.95
5 -9 Working Days
Liechtenstein £15.95
5 - 9 Working Days
Delivery Information  Europe (Zone 3)
Czech Republic £17.95
6 - 9 Working Days
Italy £17.95
6 - 9 Working Days
Slovakia £17.95
6 - 9 Working Days
Spain £17.95
6 - 9 Working Days
Delivery Charges Europe (Zone 4)
Finland £22.95
7 - 9 Working Days
Portugal £22.95
7 - 9 Working Days
Sweden £22.95
7 - 9 Working Days
Poland £2.95
7 - 9 Working Days
Estonia £22.95
7 - 9 Working Days
Hungary £22.95
7 - 9 Working Days
Slovenia £22.95
7 -9 Working Days
Croatia £22.95
 7 - 9 Working Days

No Need to Wait in all day for your parcel!


On the morning of delivery you will get a text message/email informing you on a 1 hour delivery time slot.
You can even follow the driver with your smartphone or any device with an internet connection!

Once more you also have a range alternative options:

- leave in a safe place
- deliver to neighbour
- delivery to local shop
- change delivery date

You can choose any of these options by simply replying to the text or clicking the "change my delivery now" link on your emai

Upgrades

Upgrades to systems can take slightly longer to process so please allow up to 7 working days depending on the amount purchased. This can also sometimes affect "Standard" and "Next Working Day" delivery methods. Please speak to one of our Live Chat agents to find out if your required upgrades will affect your delivery times.

Returns & Warranty information

Refurbished Desktops come with a 12 Month RTB Warranty and Laptops have a 6 Months RTB Warranty (unless otherwise stated). Warranty does not cover software related incidents through user error, such as tampering with software settings, Virus/Spyware infections etc. Batteries on refurbished laptops are treated as consumable items and are not covered under the warranty. We do not accept returns on the basis of a battery not holding a charge.

Please click here to view our terms and conditions page for more information.

 

Warranty & Returns Proceedure

  • You must first obtain a returns reference number by submitting a support request ticket below:
    Please Click Here to Submit a Request Ticket Goods returned without a valid returns number will be rejected.

  •  

    14 Day Returns Policy - If You Have Simply Changed Your Mind.

    In accordance with the Consumer Contracts Regulation Act 2014 if you have ordered goods from us, but then simply decided that you wish to cancel your order, then you are entitled to do so and have any money that you have paid to us refunded, provided that the goods have not been in your possession for more than 14 Working Days after the day on which you received the goods ('Working Day' means all days other than Saturdays, Sundays and public holidays). Please note that you may not cancel any goods ordered from us where any audio or video recordings or computer software has been unsealed by you.

    You will receive a refund via your original payment method as soon as reasonably practicable, but no later than 30 days after the cancellation of your order.

    All costs for returning the goods are to be met by the customer, we cannot accept liability for returned goods lost or damaged during transit. You are asked to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier and insure the consignment to cover its value. Proof of postage will not be accepted as proof of delivery. Please remember to enclose your name and address, and a copy of your purchase receipt.

    If we collect the goods from you, we will charge you for the cost of collection (and we may if we wish deduct this from your refund).

    We also reserve the right to test "dead on arrival" returns and impose a customer fee equal to 15% of the product sales price if the customer misrepresents the condition of the product. Any returned item that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product.

    Contracts between businesses are not governed by these regulations.

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