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Frequently Asked Questions

Q. Who is Compu-Zone.co.uk?

A: Compu-Zone.co.uk is an independent company that has no affiliation to any other brand, company or corporation. As a company we have been trading online for over 19 years through various online outlets. We offer a range of great value products and take pride in our customer service.

Q. If I purchase a refurbished computer or laptop, what condition will it be in?

A: All of our refurbished computers and laptops undertake a detailed and thorough reconditioning process. We run extensive hardware diagnostic tests to ensure all the components are fully functional. Hard drives are securely wiped to the highest levels. (MOD Standards) and any components showing signs of wear or stress are replaced. Some computers/laptops may have slight marks and scratches on their cases but these will be cosmetic only. We pride ourselves on only selling the highest quality refurbished products.

 

Q. How much is postage and packaging

A: We offer free delivery to Mainland UK and goodwill arrive within 7 working days. Our standard delivery charge is £5.95 and takes 3-4 working days and we also offer an express delivery service for £9.95 which takes 1-2 working days (available on certain products only)
Please note bulk orders and upgraded systems may take longer to process no matter what delivery method you choose, however, they will still be prioritized according to what delivery method has been chosen.

 

Q. Who will ship my goods?

A. We use DPD Local and other UK carriers depending on your location, smaller items such as components will be shipped
by Royal Mail.

 

Q. How long does it take for my goods to arrive?

A: This depends on your chosen delivery method. Free UK Delivery can take up to 7 Working days, Standard delivery is 3-4 working days.  As soon as your item has been dispatched and is with our couriers, you will receive an email confirming this along with tracking information which will give you a scheduled delivery date.

Q: What if I am out when the courier company try to deliver?

A: You will receive an email/Text message when your order has been dispatched along with a delivery date.  On the morning of the delivery date, you will receive another email/text message along with a one-hour delivery window, so you know exactly when to expect your delivery. Once more you also have a range of alternative options to choose from as below:

  • - Select an alternative delivery date

  • - Opt for delivery to a nominated neighbour

  • - Have the parcel delivered to a local shop

  • - Have the parcel left in a specified safe place

  • - Collect the parcel from the DPD depot

  •  -Upgrade delivery to before 12

Q: What about warranty?

A: We offer 12 months RTB warranty on all refurbished desktops and 6 months warranty refurbished Laptops (unless otherwise stated) This does not cover batteries on refurbished laptops. For more information on warranty issues please click visit our customer services page and scroll down to "Returns and Warranty" information.

 

Q. I am about to purchase an item but need to speak to someone first regarding a query?


A:
Please feel free to talk to one of our LiveChat agents by clicking the yellow button at the bottom right-hand corner of your screen. 


Q.
Is it safe to buy online?

A: Yes. Card details are processed by award-winning and leading payment provider SagePay using Industry Standard 256-bit SSL encryption, eliminating all danger that your details will be compromised in any way. We also accept payment by PayPal.


Q. What payment methods do you accept?


A: We accept Visa, Visa Debit and Mastercard and also PayPal options are available at the checkout. We also accept payment via bank transfer. Please contact us if you wish to make payment direct into our bank.

 


 

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