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Frequently Asked Questions

Q. Who is Compu-Zone.co.uk?

A: Compu-Zone.co.uk is an independent company that has no affiliation to any other brand, company or corporation. We have over 16 years experience in internet retail, we offer great value products and take pride in our customer service.

 

Q. If I purchase a refurbished computer or laptop, what condition will it be in?

A: All of our refurbished computers and laptops undertake a detailed and thorough reconditioning process. We run extensive hardware diagnostic tests to ensure all the components are fully functional. Hard drives are securely wiped to the highest levels. (MOD Standards) and any components showing signs of wear or stress are replaced. Some computers/laptops may have slight marks and scratches on their cases but these will be cosmetic only. We pride ourselves on only selling the highest quality refurbished products.

 

Q. How much is postage and packaging
A: We offer free delivery to Mainland UK and good will arrive within 1-4 working days. There is also a Next Day delivery option at a rate of £9.95 for certain product lines.  Please note bulk orders and upgraded systems may take longer to process no matter what delivery method you choose, however they will still be prioritized according to what delivery method has been chosen.

 

Q. Who will ship my goods?

A. We use DPD Local and other UK carriers depending on your location, smaller items such as components will be shipped
by Royal Mail.

 

Q. How long does it take for my goods to arrive?

A: This depends on your chosen delivery method. Free UK Delivery can take up to 7 Working days, Standard drlivery is 2-3 working days.  As soon as your item has been dispatched and is with our couriers, you will receive an email confirming this along with tracking information which will give you a scheduled delivery date.

Q: What if I am out when the courier company try to deliver?

A: You will receive an email/Text message when your order has been dispatched along with a delivery date.  On the morning of the delivery date you will receive another email/text message along with a one hour delivery window, so you know exactly when to expect your delivery. Once more you also have a range of alternative options to choose from as below:

  • - Select an alternative delivery date

  • - Opt for delivery to a nominated neighbour

  • - Have the parcel delivered to a local shop

  • - Have the parcel left in a specified safe place

  • - Collect the parcel from your local Interlink Express depot

  •  -Upgrade delivery to before 12

Q: What about warranty?

A: We offer 12 months RTB warranty on all refurbished desktops and 6 months warranty refurbished Laptops (unless otherwise stated) This does not cover batteries on refurbished laptops. For more information on warranty issues please click visit our customer services page and scroll down to "Returns and Warranty" information.

 

Q. I am about to purchase an item but need to speak to someone first regarding a query?

A: Please feel free to talk to one of our LiveChat agents by clicking the yellow button at the bottom right hand corner of your screen. 


Q.
Is it safe to buy online?

A: Yes. Card details are processed by award winning and leading payment provider SagePay using Industry Standard 128-bit SSL encrytion, eliminating all danger that your details will be compromised in anyway. Realex Payments are compliant with PCI DSS Version 3.1, the highest level of PCI compliance, and Realex Payments were one of the first service providers in Europe to achieve this certification in November 2015. For More information visit https://www.sagepay.co.uk/policies/security-policy


Q.
How do I create an account?


A: If you do not have an account then you can create one by clicking "My Account" on the top navigation links on our website, you also get the option to create a new account during the ordering process if you do not already have one. Please note that this is not a necessity, and you can purchase anything on our website without the need of creating an account.


Q. What payment methods do you accept?


A: We accept Visa, Visa Debit, Visa Electron, Mastercard, Solo, Maestro.

 

Have a look at Jen's experience with Compu-Zone.co.uk


 

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